Important: By using the 91pg platform, you agree to this Privacy Policy. If you do not agree, please discontinue use of our platform. This Policy is subject to Terms and Conditions currently in effect.
Introduction
91pg ("we", "Platform") are fully committed to protecting the privacy of every member who uses our services. This Privacy Policy clearly and transparently explains how we collect, store, use, and protect your personal data in accordance with Malaysia's Personal Data Protection Act 2010 (PDPA).
We understand that your trust is our most valuable asset. That is why we do not take the handling of personal data lightly. Every data-related decision is made with the interests and security of our members as the top priority.
This Privacy Policy applies to all individuals who access the 91pg, using our mobile app, contacting our customer support team, or using any services provided by our platform.
Note: This Privacy Policy forms part of your overall agreement with 91pg. Please read it alongside Terms and Conditions for a full overview of your rights and responsibilities.
Personal Data We Collect
We collect various categories of data depending on your interactions with the platform. Below is a summary of the types of data we may collect:
| Data Category | Example Information | Primary Purposes |
|---|---|---|
| Personal Identity | Full name, IC number, date of birth, gender | Identity verification (KYC), legal compliance |
| Contact Information | Phone number, email address, residential address | Account communications, important notifications |
| Financial Data | Bank account number, transaction history, deposit & withdrawal records | Payment processing, fraud detection |
| Technical Data | IP address, device type, web browser, operating system | Account security, platform improvements |
| Usage Data | Game history, wagering, active time | Personalise experience, fraud detection |
| Communication Data | Live chat records, support emails, feedback | Customer service improvement |
How We Collect Data
Your personal data is collected through various channels during your interactions with 91pg:
- Account Registration: Information you provide directly when creating a new account.
- KYC Process: Identity verification documents you submit to meet compliance requirements.
- Financial Transactions: Information generated when you make a deposit or withdrawal through available payment methods.
- Platform Usage: Data collected automatically via cookies and other tracking technologies while you browse our website or use our app.
- Communications: Information you share when contacting our support team via live chat or email.
- Trusted Third Parties: In certain cases, we may receive information from approved payment service providers or identity verification agencies for verification purposes only.
Purpose of Data Use
91pg uses your personal data solely for lawful and necessary purposes. We do not use your data for any other purpose without first obtaining your consent.
Primary Purposes
- To create and manage your member account.
- To process deposits, withdrawals, and all financial transactions.
- To verify your identity as part of the mandatory KYC process.
- To provide effective and responsive customer support.
- To detect and prevent fraud, money laundering, and other suspicious activities.
- To comply with legal obligations and regulations applicable in Malaysia.
Additional Purposes (with your consent)
- To send promotions, special offers, and platform update information via email or app notifications.
- To analyze user behavior in order to improve the platform experience and interface.
- To personalize content and game recommendations based on your usage history.
Your Choices: You may withdraw consent for marketing communications at any time by contacting our support team or through your account settings. Withdrawing consent will not affect your account services.
Data Sharing with Third Parties
91pg does not sell, rent, or distribute your personal data to third parties for their own commercial purposes. However, in certain limited and necessary situations, we may share data with the following parties:
- Payment Service Providers: To process your financial transactions securely and efficiently.
- Game Service Providers: Gaming software companies that provide game content on our platform, limited to necessary data only.
- Identity Verification Agency: For KYC verification and fraud prevention purposes only.
- Authorities and Regulators: When required by law, court order, or direction from a legitimate regulatory authority.
- Professional Consultants: Lawyers, accountants, or auditors bound by their professional confidentiality obligations.
All third parties we work with are required to comply with data protection standards equal to or exceeding our own. Legally binding data processing agreements are signed with all our third-party partners.
Your Data Security
We invest seriously in security infrastructure to ensure your data is always protected. The security measures we implement include:
- 256-bit SSL Encryption for all data transmission between your browser and our servers.
- Data encryption at rest for all sensitive data stored in our databases.
- Strict internal access controls — only authorised staff with a legitimate business need may access members' personal data.
- 24/7 security monitoring with an automated intrusion detection system.
- Penetration testing conducted periodically by independent parties to identify and address security vulnerabilities.
- Two-factor authentication (2FA) available to all member accounts as an additional layer of protection.
Shared Responsibility: While we implement the best security measures, the security of your account also depends on your own actions. Ensure you use a strong, unique password and never share your login credentials with anyone.
Cookies & Tracking Technologies
Platform 91pg uses cookies and similar tracking technologies to enhance the user experience and ensure the platform functions smoothly.
Types of Cookies We Use
- Essential Cookies: Required for core platform functions such as login, session management, and security. Cannot be disabled.
- Performance Cookies: To collect information about how you use the platform to help us improve it. Data is collected anonymously.
- Functional Cookies: To store your personal preferences such as language and display settings for a more comfortable experience.
- Analytics Cookies: To help us understand overall usage patterns and make better decisions about platform improvements.
You can manage cookie settings through your web browser preferences. Please note that disabling certain cookies may affect the functionality of some parts of our platform.
Your Rights Regarding Personal Data
Under Malaysia's Personal Data Protection Act 2010 (PDPA), you have several important rights regarding the personal data we hold about you:
Right to Access
You have the right to request a copy of the personal data we hold about you at any time.
Right to Rectification
You may request the correction of any inaccurate or incomplete data in our records.
Right to Erasure
You may request the deletion of your personal data, subject to applicable legal obligations.
Right to Object
You may object to the processing of your data for direct marketing purposes at any time.
Right to Data Portability
You have the right to receive your data in a machine-readable format for transfer to another service.
Right to Restrict Processing
You may request that we restrict the processing of your data under certain specified circumstances.
To exercise any of the above rights, contact us at [email protected]. We will process your request within 14 business days upon completion of the required identity verification.
Data Retention Period
91pg retains your personal data for as long as necessary to fulfil the purposes stated in this Privacy Policy, or for as long as required by applicable laws and regulations.
- Active Account Data: Retained for the duration your account remains active and in use.
- Post-Account Closure Data: Certain records may be retained for up to seven (7) years after account closure to meet legal, tax, and anti-money laundering compliance requirements.
- Communication Data: Customer support records are retained for three (3) years for reference and service improvement purposes.
- Technical Logs: Technical log data such as IP addresses and access records are retained for 90 days for security and investigation purposes.
When data is no longer needed, it will be securely deleted or anonymised using industry-standard methods.
Links to Third-Party Sites
Platform 91pg may contain links to third-party websites or services such as payment providers or gaming software providers. Our Privacy Policy does not apply to those third-party websites or services.
We encourage you to read the privacy policy of every third-party website you visit. 91pg is not responsible for the privacy practices or content of third-party websites beyond our control.
Child Protection
Platform 91pg is exclusively for users aged 18 years and above. We do not intentionally collect personal data from individuals under the age of 18.
If you are a parent or guardian and discover that your child has registered an account on our platform, please contact us immediately at [email protected]. We will take immediate action to close the account and delete all associated data.
Amendments to the Privacy Policy
91pg reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or service improvements. Any significant amendments will be communicated to members via a notice on our website or through their registered email.
The "Updated" date shown at the top of this page indicates the last date this Privacy Policy was reviewed. Continued use of the platform 91pg following any amendment taking effect shall be deemed as your acceptance of the updated Privacy Policy.
We encourage you to review this page regularly to stay informed of the latest ways we handle your personal data.
Contact Us Regarding Privacy
If you have any questions, concerns, or wish to exercise any of your rights regarding personal data, our data protection team is ready to assist:
- Privacy Email: [email protected]
- Live Chat: Available on the 91pg platform, 24 hours a day, 7 days a week
- Response Time: Privacy-related requests will be responded to within 14 business days
For complaints that cannot be resolved directly with us, you have the right to lodge a complaint with Malaysia's Personal Data Protection Department (PDPD), the country's data protection regulatory body.
91pg's Commitment: Your privacy is our priority. We are committed to being more transparent, more secure, and more responsible in every aspect of handling our members' personal data in Malaysia.